Effective Date: 12 February 2025
1. Digital Product Delivery
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- All digital art services and products purchased from shop.thegradienthub.com are delivered electronically.
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- Upon successful payment, customers will receive a download link via email or through their account dashboard.
2. Delivery Timeframe
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- Custom orders: Delivery timelines vary depending on the complexity of the request. The estimated delivery time will be communicated during the order process.
3. Non-Delivery Issues
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- If you do not receive your digital product within the expected timeframe, please check your spam or junk folder.
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- If the issue persists, contact us at contact@thegradienthub.com or WhatsApp number with your order details.
4. Revisions and Redelivery
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- If any issues arise due to incorrect file delivery or missing elements, we will provide corrections free of charge.
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- Redelivery of a revised version may take up to 24-48hours based on complexity.
5. Technical Support
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- If you encounter any problems accessing or using your digital files, reach out to us at contact@thegradienthub.com for assistance.
6. Changes to This Policy
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- We reserve the right to update or modify this policy at any time. Any changes will be reflected on this page.
For any questions or support related to your digital product delivery, please contact us at:
The Gradient Hub
Email: contact@thegradienthub.com
Address: Golcha Compound, Tanakpur Road, Near FCI, Haldwani, Uttarakhand